Rancilio Group is excited to announce the launch of the “My Rancilio Group” app, the direct gateway to the already existing Customer Support Portal, now available for smartphones and tablets. With the aim of providing an unprecedented customer support experience, “My Rancilio Group” allows you to interact with the resources of the Customer Support portal in a simple and intuitive way, wherever you are.
The “My Rancilio Group” app is divided into two distinctive sections, each designed to meet different user needs. In the public section, you will be able to access a vast range of informative and useful resources to optimize the use of Rancilio and Egro products: from consulting and downloading information material in the Download Area to using video tutorials in the Video Library.
For authorized Rancilio Group technicians, the private section offers reserved access to advanced features. Here, you can consult the technical drawings of the products and easily order the necessary spare parts through the Spare Parts Portal. Furthermore, you can register and activate the warranty of Rancilio and Egro professional products directly via the “My Rancilio Group” app to easily manage your warranty.
Rancilio Group is certain that this exclusive resource will simplify and optimize maintenance and technical assistance operations, improving the experience of using Rancilio Group products.
Download the “My Rancilio Group” app now